Shipping Policy
Orders will be sent out for delivery within 1 - 14 days based on product availability. Orders placed on Fridays and weekends will be sent out for delivery on the first business day of the following week (this only applies to ready-stock orders).
Please allow up to 24 - 48 hours after shipping for receipt of tracking information. You may track your item by going to the website of your selected postal service and use the tracking number provided in the email. Note that there may be no updates if your parcel is in transit.
We offer delivery via Zipmail (Jamaica Post), Knutsford Express, and Concierge Courier.
Orders have an estimated delivery time frame of 3 - 5 business days for Zipmail and 1 - 3 business days for Concierge Courier/Knutsford Express. For international deliveries please contact us at jaromanatural@gmail.com with the subject: “International Delivery Request.”
If there are any delays, customers will be notified promptly via email, WhatsApp, telephone calls, and/or our social media platforms.
In the event the recipient is not available at the time of delivery, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
In cases where parcels do get sent back to us due to the wrong delivery address or you weren't able to receive the parcel, there will be a re-shipping fee based on the postal service selected.
The Delivery Rates are as follows:
Delivery Option: Zipmail (Islandwide)
Price: JMD 700
Weight: 0 - 10 lbs
Delivery Option: Knutsford Express Courier Services (Islandwide)
Price: JMD 1000
Weight: 0 - 10 lbs
Delivery Option: Concierge Courier (Kingston, St. Andrew, Portmore)
Price: JMD 600
Weight: 0 - 10 lbs
JaRoma Natural Cosmetics is not responsible for any packages once they have been sent out for delivery via Knutsford Express, Zipmail, SentPost, Concierge Courier or any other shipping/delivery service(s). Please check the respective websites to ensure there is a location close to you. If there is more than one pick-up location in your area/parish, please confirm the exact location you want your package(s) sent to by adding comments/notes when making your order.
